Refund policy
RETURNS
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Our policy lasts 14 days from delivery or pick. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nstorrs@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nick@homegrownnurseries.farm and bring your item to the greenhouse at: 635 S. Broadway , Tarrytown, NY, 10591, United States.
Returns
To return your product, you should bring your plants back to the nursery at: 635 S. Broadway , Tarrytown, NY, 10591, United States. Please get in touch beforehand so I can make sure we are there to accept the return and provide reimbursement or replacement.
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Our policy lasts 14 days from delivery or pick. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nstorrs@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nick@homegrownnurseries.farm and bring your item to the greenhouse at: 635 S. Broadway , Tarrytown, NY, 10591, United States.
Returns
To return your product, you should bring your plants back to the nursery at: 635 S. Broadway , Tarrytown, NY, 10591, United States. Please get in touch beforehand so I can make sure we are there to accept the return and provide reimbursement or replacement.